Due to the Covid-19 public health emergency, my office has seen a dramatic surge in the volume of casework e-mails and phone calls. Please allow for enough time to get an answer to your query.
Casework is undertaken daily and I can resolve your issues if you email directly on email@example.com.
All surgery appointments are currently taking place virtually.
If you are interested in attending this surgery, please complete the attached surgery form and return to firstname.lastname@example.org.
Once I have received the form, I can confirm your appointment and the specifics of the surgery, including the means by which we shall be communicating.
So that I can help you as efficiently as possible with your queries and request for surgery appointments, please make sure you have included the following information in the attached form:
- Your name
- Full residential address including postcode
- What steps you have taken to try to resolve the problem yourself
- What you believe I can do to help you
- Any relevant paperwork
- For Home Office queries, please forward your Home Office correspondence ID number