Due to the Covid-19 public health emergency and in light of the third national lockdown, my office has seen a dramatic surge in the volume of casework e-mails and phone calls. Please allow for enough time to get an answer to your query.
Casework is undertaken daily and I can resolve your issues if you email directly on firstname.lastname@example.org.
Due to social distancing and staying at home guidelines, the next surgery will take place virtually.
If you are interested in attending this surgery, please complete the attached surgery form and return to email@example.com.
Once I have received the form, I can confirm your appointment and the specifics of the surgery, including the means by which we shall be communicating.
So that I can help you as efficiently as possible with your queries and request for surgery appointments, please make sure you have included the following information in the attached form:
- Your name
- Full residential address including postcode
- What steps you have taken to try to resolve the problem yourself
- What you believe I can do to help you
- Any relevant paperwork
- For Home Office queries, please forward your Home Office correspondence ID number